Degraded reservation and waitlist experiences for east coast users

Incident Report for Yelp Developer APIs and Services

Resolved

The AWS outage has been resolved overnight. The temporary mitigation our engineers applied has been undone.

This is the all clear and final update.
Posted May 09, 2026 - 06:29 PDT

Update

Our cloud provider is seeing recovery of their issues, the estimate remains in the range of hours.

Our engineers are continuing to monitor the situation, our temporary mitigation continues to be in place.
Our next update will be tomorrow 9am ET or sooner.
Posted May 08, 2026 - 17:02 PDT

Update

Our cloud provider is still working to resolve the issue, the estimate remains in the range of hours.
Our engineers are continuing to monitor the situation. Our next update will be in 4 hours or sooner.
Posted May 08, 2026 - 12:07 PDT

Update

There have been no substantial updates from AWS overnight. Errors have not reappeared, and reservation and waitlist features through the Yelp app remain functional.

Engineers will continue to monitor the AWS situation. The next update will be provided in 6 hours or sooner if needed.
Posted May 08, 2026 - 06:11 PDT

Update

Engineers have observed no new errors since the temporary mitigation was applied. Users on the east coast should be able to use reservation and waitlist features on the Yelp app as normal.
The AWS outage has not declared the all clear.

Engineers will continue to monitor AWS situation overnight, next update at 9am EST tomorrow.
Posted May 07, 2026 - 19:27 PDT

Update

A small number of diners on the east coasts may experience degraded experience with the reservation and waitlist features on the Yelp app.

Engineers have applied a temporary solution and are monitoring the situation.

Next update in an hour or sooner
Posted May 07, 2026 - 18:16 PDT

Monitoring

A small number of diners on the east coasts may experience degraded experience with the reservation and waitlist features on the Yelp app.

Engineers have applied a temporary solution and are monitoring the situation.

Next update in an hour or sooner
Posted May 07, 2026 - 18:16 PDT
This incident affected: Yelp Guest Manager.