As our downstream provider fixed the technical issues, Yelp Reservation web interface is up and functioning again (as well as all of the other systems). Currently we are monitoring our systems for any other potential errors.
Posted Sep 19, 2023 - 07:54 PDT
Update
Errors are continuing at a low rate. Engineering is monitoring while we wait for our downstream provider to fix the issue. Next update tomorrow morning, or sooner if things change
Posted Sep 18, 2023 - 16:05 PDT
Identified
We are continuing to investigate possible mitigation strategies while our service provider addresses the root cause.
Posted Sep 18, 2023 - 14:55 PDT
Update
We are continuing to investigate the issue. Next update in 30 minutes.
Posted Sep 18, 2023 - 14:00 PDT
Investigating
The Yelp Reservations web interface is currently down, and the Yelp Reservation ipad apps may be experiencing issues.
Posted Sep 18, 2023 - 13:10 PDT
Monitoring
Engineering has implemented a mitigation and Guest Manager has recovered.
We are monitoring, and continuing to investigate and confirm the cause of the issue.
Next update in 30 minutes.
Posted Sep 18, 2023 - 12:39 PDT
Investigating
Guest Manager is currently serving errors to a low percentage of requests to the GM app (ie restaurant users), as well as higher than normal latency to both restaurants and diners.
Engineering is investigating. Next update in 30 minutes.
Posted Sep 18, 2023 - 12:15 PDT
This incident affected: Yelp for Restaurants (Yelp Reservation, Yelp Guest Manager).